Returns & Exchange
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Catch The Fire Asia will only review replacement or return requests if product is broken or with a print error, provided that it is caused by Catch The Fire Asia. The user must contact Catch The Fire Asia support in 30 days after the product has been delivered and provide pictures with defects. Catch The Fire Asia will review the issue and offer a re-print if it is Catch The Fire Asia's fault. The User is required to provide high quality, print ready, sized art for the product it will be printed on. Catch The Fire Asia is not responsible for low quality images or incorrectly sized images. Mockup provided to the User may differ from the end result due to provided design and product specifics. Returns will not be granted in case of the image quality issues. The liability for the products passes to the User when we deliver the products to the carrier. Catch The Fire Asia is not responsible for incorrectly provided Customer information that results into lost or misdirected shipments. In case of a re-shipment, the User must cover the expenses.
In case of a lost or damaged order Catch The Fire Asia will provide a replacement order. Please see our Terms of Service for the errors we take full responsibility for. For lost orders over $200 with no tracking information available refunds will not be provided. All refunds are issues on case to case basis.
In case there are issues with the reprint, after receiving all the required information, full order refund is placed to your account within 2 business day after notifying Catch the Fire Asia Customer Care.
The refunded amount can be used to cover the cost of newly placed orders, or can be withdrawn to your PayPal account.
As always, thank you for your contribution, your patience and your support for our non-profit work.